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Support and response times
Send us your operator, your current plan, and what you are trying to fix. We reply within one working day, usually faster. For portability issues, include your RIO code so we can check the status directly.
Available Monday to Friday, 9:00 to 18:00. Best for urgent cases like a number cut off during portability or a data block that will not lift. Keep your SIM card and last invoice nearby.
Post your question in the forum and get answers from people who tested low-cost operators in your area. Most threads get a first reply within a few hours, and the team reads every new topic.
Email tickets are answered within one business day. Phone calls are picked up immediately during opening hours. Forum questions receive a moderator check within half a day, even on weekends.
If your issue is not resolved after the first exchange, ask for a senior advisor. We review billing disputes, portability failures, and coverage complaints within two working days and keep you updated by email.
Many answers are already documented: how to read a coverage map, what to do after a rejected portability request, or how to cancel a plan without fees. Visit the FAQ page before opening a ticket to save time.